Can't migrate to agency account because of record quota

[redkiwi]

What is the name of the domain?

redkiwi.cloud

What is the error message?

The number of records in the zone file exceeds the zones record quota

What is the issue you’re encountering

We were asked to register a new account for our agency partner account and had to migrate our domains to the new account. After creating the new account it seems there is a maximum of 200 records on that account and we are not able to migrate.

What steps have you taken to resolve the issue?

Doing import on the website, doing batch creation of records via API

What feature, service or problem is this related to?

DNS records

[GeorgeAppiah]

@redkiwi

had to migrate our domains to the new account.

Are these paid plans?

If not, free zones created after 2024-09-01 have a limit of 200 records (previously 1,000, and old zones retain the previous limit). Pro & Business plans have a 3,500 quota. Please see: https://developers.cloudflare.com/dns/manage-dns-records/#dns-records-quota

If these are paid zones, then this is an obvious account/zone issue and you’ll need to open a ticket for support to fix this for you.

If these are free zones, well, I don’t know if there’s any “dispensation” for your case

[redkiwi]

Hi George, these were free zones created before 2024-09-01 but when you register for an agency partner account you need to create a new user, new accounts and zones and because of this quota you end up with multiple accounts to manage old and newly created zones.

I did manage to give my new user access to the old accounts as admin so I guess that is an option (though it seems not possible to make the agency user super admin).