Passengers with reduced mobility

For direct journeys (without connections) between 6.30 a.m. and 9 p.m. and between two of the following 41 stations:

Aarschot, Antwerp-Central, Arlon, Audenarde, Blankenberge, Braine-le-Comte, Bruges, Brussels Airport-Zaventem, Bruxelles-Central, Bruxelles-Midi, Bruxelles-Nord, Charleroi-Central, Courtrai, Denderleeuw, Gand-Dampoort, Gand-Saint-Pierre, Genk, Hasselt, La Louvière-Sud, De Panne, Libramont, Liège-Guillemins, Lierre, Lokeren, Leuven, Louvain-la-Neuve, Malines, Marloie, Mol, Mons , Namur, Nivelles, Ostend, Ottignies, Rochefort-Jemelle, Saint-Nicolas, Termonde, Tournai, Turnhout, Verviers-Central, Zottegem.

• call 02 607 30 00 (open every day from 7.00 a.m. to 9.30 p.m.) 
• send us a message via Facebook (daily from 6:00 a.m. to 9:30 p.m.).

Please make sure to arrive at the meeting point 20 minutes before departure with your transport ticket.

The assistance we can offer largely depends on the location, station accessibility, train equipment, and your specific needs. For journeys with a transfer or between other stations, please book your assistance at least 24 hours in advance. Want to know which stations offer assistance and what kind of help is available? Click the ‘Stations with assistance’ link at the bottom of this page. Not sure what kind of assistance you need? Call our contact center at 02 607 30 00.

For a journey with or without a connection, you can submit your request up to 24 hours before departure at 174 stations. The assistance we can offer largely depends on the location, station accessibility, train equipment, and your specific needs. Would you like to know which stations offer assistance and what kind of help is available? Click the ‘Stations with assistance’ link at the bottom of this page. Book your assistance:

• via the SNCB-NMBS Assist app, which you can download from Google Play (for Android) or the App Store (for iOS)
• online via My SNCB-NMBS
• via our chatbot at the bottom of the page by clicking “Chat with Us” (daily from 6:00 to 21:30)
• call 02 607 30 00 (open every day from 7.00 a.m. to 9.30 p.m.) 
• send us a message via Facebook (daily from 6:00 a.m. to 9:30 p.m.).

Show up 20 minutes before departure with your ticket at the meeting point. The meeting point is mentioned in the confirmation of your assistance request.

Not sure what kind of assistance you need? Call our contact center at 02 607 30 00.

If you need a connection during your travel, we plan a minimum transfer time of 8 or 15 minutes depending on the assistance you need.

• 15 minutes: you need assistance to move around the station and board the train
• 8 minutes: you don't need any assistance to move around the station and get on the train

Depending on the situation, we can propose you a different connection time.

Plan your journey well. We advise you to request a longer connection time, if you consider it necessary. You can define this connection time in the booking application, on the website or request it when you make your reservation by phone.

The assistance we can offer largely depends on the location, station accessibility, train equipment, and your specific needs. Would you like to know which stations offer assistance and what kind of help is available? Click the ‘Stations with assistance’ link at the bottom of this page. Not sure what kind of assistance you need? Call our contact center at 02 607 30 00.

Please book your assistance

Up to 24 hours before departure 

1. First purchase your international ticket
   
   Eurostar and TGV INOUI offer a special fare (subject to availability) for wheelchair passengers, with specific designated spaces in first class. This allows you to travel without having to get out of your wheelchair. You can also travel in first class (together with your companion) for the price of a standard second-class ticket. 
   
   If you travel with Eurostar or TGV INOUI, book your ticket at special fare online (direct connections to and from Belgium only) or by phone (all connextions) on 02 607 30 04 from Monday to Friday from 8 a.m. to 8 p.m., weekends and public holidays from 9 a.m. to 4.30 p.m.
   
   
2. Then reserve your assistance when you know your seat number
   
   

   Log in to My SNCB-NMBS and book your assistance online

   or call 02 607 30 00 (open every day from 7 a.m. to 9.30 p.m.)



Receive free assistance confirmation by SMS text message (option to be confirmed when booking)

On the day of travel, proceed to the agreed meeting point at least 30 minutes (Eurostar to London: 60 minutes) before your train’s departure time.

Do you have difficulty orienting yourself, understanding or reading the information, asking for help, buying your ticket, etc ?

Download our "I dare to take the train!" tool

With the aid of this tool, create your own personalised guide that will help you to get your bearings and you can ask for help, if necessary, during your journey.

With a My SNCB-NMBS account, you can buy and renew your season ticket, download your passenger's certificate (valid for your tax return), consult the balance of your electronic wallet and book online assistance.

To create a free My SNCB-NMBS account, go to the Create My SNCB-NMBS account page.

Fill in your personal details as they appear on your identity card.

Consult all the information on services at your station ( assistance for passengers with reduced mobility, lifts, payment methods, lockers, opening hours, bus/tram connections, etc.) by entering it in our station information database.

If you are blind or partially sighted, you can take the train for free in 2nd class. To do this, you must be in possession of a National Public Transport Discount Card.

With the Free Carer Card, your carer travels free of charge.

If you have a Preferential Reimbursement Discount Card, you can buy a Preferential Reimbursement Discount Ticket with 40% discount.

Since September 2025, it is no longer necessary to purchase a “priority seat” ticket from NMBS-SNCB to enjoy a reserved seat. Do you have difficulty standing for long periods or are you less mobile? Then all you need is a certificate from your GP to use a priority seat.

Assistance is available free of charge for any type of vehicle intended for the mobility of a passenger with reduced mobility. If you are not a passenger with reduced mobility, SNCB-NMBS cannot meet your request for assistance.

For safety reasons, the total weight and dimensions of the wheelchair and/or vehicle must not exceed: 300 kg, 75 cm wide and 120 cm long.

If you, as a traveller with reduced mobility, have requested assistance for a journey in Belgium or for a trip abroad, the staff member responsible can help you carry one trolley (on wheels and fitted with an extendable handle). Your luggage may not weigh more than 16 kilos. 

You may take more than one piece of baggage with you, but the staff member responsible will not carry it for you.

SNCB-NMBS does not have a baggage delivery service. However, Wibag does offer a paid baggage service at Brussels-Midi station.

Guide dogs and assistance dogs travel with you free of charge and do not require a Pet Supplement. When there is ticket control on board the train, you must show the personal access card of a recognised assistance dog training centre. This card must be validated each year by this centre.

Guide dogs and assistance dogs don’t have to wear a muzzle.

Of course you can. You can take your wheelchair on board of the train for free, regardless of whether or not you use the SNCB's free assistance service.